Legal

Privacy notice

Acre Kiln Glass · Company No. 516018552 · Last updated 4 September 2026

This notice is for people who write to a hot-glass studio, walk into a vault on Weizmann Street, or use acrekiln.pro. It is not a hospital policy and it is not a bank policy. We make bowls, wall slabs, and vessels. The information we hold is the information a craft workshop needs to quote a kiln load, pack a crate, and not lose a commission email.

Who is responsible

Acre Kiln Glass, 9 Weizmann Street, Old Acre 2420309, Israel, Company No. 516018552, is the data controller for studio correspondence and for this website. Reach us at studio@acrekiln.pro or +972 4 991 1764. We are a small workshop, not a platform that profiles visitors for advertising.

Israeli law this notice answers to

We handle personal information under the Protection of Privacy Law, 5741-1981, including later amendments that tightened duties on databases, security, and the rights of data subjects. Where a commission file is detailed enough to count as a database (names, contacts, addresses for delivery of glass, photographs of installed work in a home), we treat it as such: limited access on the studio computer, no open spreadsheets on the cold-shop bench, no sale of lists.

If you are in the European Economic Area and write to us about a piece, we still store that email in Israel in order to make the glass. We do not operate an EU branch. We will not pretend otherwise.

What a kiln studio actually collects

• Commission mail. Name, email, phone, piece type, sizes, budget range, and the room the glass is meant for. That is how we know whether a slab can hang on a limestone wall in the Old City or needs a different cleat.
• Delivery and install notes. Street address, floor, elevator, and who will be on site when a heavy panel arrives. Glass breaks when those facts are missing.
• Photographs. We photograph work in the studio as a matter of course. If we photograph an installed piece in a private home, we ask before the camera comes out, and we do not publish faces or identifiable interiors without agreement.
• Visit book. If you book a demonstration slot, we keep a name and a number so we do not double-book the glory hole. We do not scan identity cards at the door.
• Invoices. Billing details required for Israeli bookkeeping. We do not store payment-card numbers on paper in the vault.

What we do not collect

We do not run advertising networks, remarketing pixels, or social-media trackers on acrekiln.pro. We do not ask for identity numbers unless an invoice legally requires them. We do not keep a mailing list of every person who stood in the lane and looked through the door. We do not buy or sell contact lists of interior designers or hotel buyers.

The cookie on this site

The thin bar at the top of each page can set a single cookie named ak_notice after you press Accept. Its only job is to remember that you closed the bar so it does not cover the header on the next page. It is not used to follow you across other sites, and it is not tied to a commission file. If you never press Accept, the bar stays; we still do not profile you.

The site is static HTML. The commission form on the contact page does not post to a server from this file (action="#"). If you use it as a checklist, send the same facts by email. Email is then processed as correspondence, not as a web-form database in a third-party cloud we do not control.

Why we keep it

We keep commission and delivery data to perform a contract (or steps you asked for before a contract): quoting, firing, packing, and aftercare if a rim chips in transit. We keep invoices because Israeli tax rules require it. We keep a small visit list so six makers are not surprised by a group in the hot shop. We do not keep information “in case it is useful for marketing seasons.”

How long

Active commission files stay until the piece is delivered and any breakage claim window has closed — typically up to two years after install for architectural slabs, shorter for table bowls unless you ask us to keep a colour recipe. Invoices follow the retention period our accountant applies under Israeli law. Demonstration names are deleted after the season unless you become a client. The site cookie can last up to one year or until you clear it in the browser.

Who sees it

Makers who need the brief see the brief. The person who programs the kiln sees sizes and schedules, not your family story. A freight company sees a delivery label, not your budget range. We do not hand a designer’s client list to another studio. If a court or a regulator lawfully requires a file, we will follow that order and nothing wider.

Your rights

You may ask what we hold about you, ask for a correction (a wrong hanging height is a safety issue as well as a privacy one), and object to any use that is not required for the piece or for the law. To withdraw consent for publishing an install photograph, write to studio@acrekiln.pro; we will pull it from the site and from our public folder. You may complain to the Privacy Protection Authority in Israel if you believe we have mishandled information.

Deleting a commission file mid-firing does not stop the annealer. It does stop us emailing you. Say clearly if you want the glass finished and shipped without further marketing language — we do not send newsletters in any case.

Children in the shop

We do not seek information from children. If a parent books a visit, we need an adult contact, not a child’s school details. Closed shoes still apply.

Security in a stone vault

Paper briefs are not left on the glory-hole bench. The studio computer is not a shared café laptop. We cannot promise that a photograph of a wall slab on a public street is anonymous; we can promise we will not publish a doorbell name or an apartment number next to it.

Changes

If we ever add a hosted form or a newsletter, this page will say so before that tool goes live. Until then, treat acrekiln.pro as a brochure with a cookie bar, and treat studio@acrekiln.pro as the real desk.